Privacy Policy

Effective Date: 2026-09-08

MostaGuide ("the App") is a touristic guide application. This Privacy Policy explains how we collect, use, store, and protect information when you use the App.

1. Information We Collect

2. How We Use Information

3. Data Storage and Service Providers

We use trusted third-party services to operate the App:

The App may keep local copies of certain information for performance and offline operation, including:

Some information, including account profiles, favorites, blocked accounts, and reports, is also stored by our backend services.

No analytics, advertising, or cross-app tracking. The App does not use analytics SDKs, advertising SDKs, or third-party tracking software. We do not collect an advertising identifier, build advertising profiles, or track you across other apps or websites.

4. Permissions We Request

The App may use the following permissions and device capabilities to provide its features:

For photos and videos:

The App also uses:

5. Data Sharing

We do not sell or rent personal data. Information may be processed by the service providers listed in this policy when necessary to provide App functionality, authentication, storage, maps, search, security, moderation, or deletion-request processing.

Reports are private. Submitted reports are accessible to our authorized moderation team. The reported user is not informed of the identity of the person who submitted the report through the reporting feature.

Authorized administrators may access account profiles, submitted content, reports, and moderation records when reasonably necessary to operate the service, provide support, investigate abuse, or enforce our content rules.

6. Security

Data transmitted between the App and our servers is encrypted in transit using HTTPS/TLS. We take reasonable measures to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure.

7. Data Retention and Deletion

You can request deletion of your account or specific personal data at any time. Inside the App, open Settings → Delete Account. This opens our account and data deletion page: Request deletion .

You may request:

Manual verification and deletion: Every deletion request is manually reviewed by our team. We verify the request by email to confirm that the requester is the legitimate owner of the account before deleting data. Deletion is then performed manually by our team.

Verified requests are processed within 7–30 days. Selected data is removed from our active systems within 30 days after verification.

We do not retain deleted data after the applicable deletion period unless retention is reasonably necessary for legal obligations, security, fraud prevention, abuse prevention, or moderation. Where identifiers are no longer necessary for these purposes, they are deleted or anonymized.

Submitting a deletion request stores the email address and request details you provide so that we can verify and process the request. The deletion-request record is deleted after the request has been completed.

Reports may be retained: Reports submitted about inappropriate content may remain after the reported content or the associated account has been deleted. Reports may include a copy of the reported content and information necessary for moderation, abuse prevention, security, and enforcement of our rules. We retain such reports only for as long as reasonably necessary and then delete or anonymize identifiers that are no longer needed.

8. Children's Privacy

The App is not directed to children under 13 years of age. If you believe that we have collected personal information from a child under 13, please contact us and we will review and delete it where appropriate.

9. User-Generated Content, Reporting, and Moderation

Registered users may submit comments, reviews, media, and information about touristic sites.

The following types of content are prohibited: nudity, sexually explicit material, graphic violence, hate speech, illegal content, harassment, spam, and other seriously inappropriate content.

Reporting: The App provides a reporting feature that allows users, including users browsing without an account, to report inappropriate content.

Accounts are not reported directly. When a comment or other content is reported, our moderation team may take action against the account responsible for that content.

Blocking: Signed-in users can block other users. Blocked users' comments will no longer appear to the person who blocked them. Blocking is not a report and the blocked user is not notified.

Review and enforcement: Our team reviews submitted reports and may remove violating content, suspend the responsible account, or take both actions. Suspended accounts cannot sign back in unless the suspension is removed.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated Effective Date.

11. Contact Us

For privacy questions, deletion requests, or other privacy-related concerns, contact us at: Dahozoheir1@gmail.com